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Smartphones have lost out to sports shoes soft drinks restaurants Smartphones have lost out to sports shoes soft drinks restaurants

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Smartphones have lost out to sports shoes, soft drinks, restaurants and television in terms of satisfaction of Americans

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The American Customer Satisfaction Index is an economic indicator that measures customer satisfaction in the US economy.

If we evaluate smartphones, the iPhone showed a slight increase and overtook Samsung, taking first place (smartphones from these companies scored 81 and 80 points, respectively). Google came in third with 78 points and Motorola came in fourth with 75 points. Apple received two points more than the average score in the smartphone category. In general, the index of satisfaction of Americans with smartphones was 79 points.

Smartphones have lost out to sports shoes, soft drinks, restaurants and television in terms of satisfaction of Americans

The American Customer Satisfaction Index surveyed nearly 16,000 Americans from April 2022 to March 2023. Apple and Samsung 5G models scored 81 each, non-5G iPhone models scored 78, and non-5G Samsung phones scored 74.

Interestingly, when looking at the overall satisfaction graph of Americans across different product categories, smartphones are outperformed by sports shoes, soft drinks, restaurants, online shopping, and television.

Smartphones have lost out to sports shoes, soft drinks, restaurants and television in terms of satisfaction of Americans

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Phones

Update for Samsung Galaxy S23 released: smartphones get a new function to transfer video calls to tablets

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Update for Samsung Galaxy S23 released smartphones get a new

Samsung has begun distributing firmware for Samsung Galaxy S23 series smartphones, which adds a new feature.

Smartphone owners can now use the new feature to stream video calls to tablets when making video calls.

The description of the update states that to use the Video Call Streaming feature, the tablet and smartphone must support this feature, but the list of smartphones is not provided.

Update for Samsung Galaxy S23 released: smartphones get a new function to transfer video calls to tablets

Photo: Max Buondonno/CNN Underscored

In addition, this update fixes various bugs discovered recently and improves the overall stability of Samsung Galaxy S23 smartphones.

Previously verified whistleblower Ice Universe, who receives data from Samsung’s research and development department, said that the upcoming update for the Samsung Galaxy S23 Ultra flagship smartphone, which will be released in June, will significantly improve the smartphone’s camera.

Samsung Galaxy S23 mobile phones also support transferring files and photos to a Windows PC, and support making and receiving calls on a computer.

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Phones

iPhone 16 Pro and iPhone 16 Pro Max will get bigger screens, as well as periscope modules with 5-6x optical zoom

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iPhone 16 Pro and iPhone 16 Pro Max will get

A well-known insider and analyst at the investment company TF International Securities, Ming-Chi Kuo, shared details about the iPhone 16 Pro and iPhone 16 Pro Max smartphones. According to the informant, these models will receive larger screens - with a diagonal of 6.3 and 6.9 inches, respectively. That is, when compared with the iPhone 14 Pro and iPhone 14 Pro Max, the screens will increase by 0.2 inches.

iPhone 16 Pro and iPhone 16 Pro Max will get bigger screens, as well as periscope modules with 5-6x optical zoom

Why did Apple need to increase the displays? This will be one of the measures that will allow the installation of a new periscope module with improved zoom capabilities in smartphones. It is expected that such a module will provide an optical zoom of 5-6x. Another innovation of the iPhone 16 Pro could be the Face ID under-screen system, then there will be no need for a screen cutout.

If we talk about the iPhone 15, then rumors circulating on the Web attribute the periscope module to the iPhone 15 Pro Max, but the iPhone 15 Pro (according to, again, rumors) will not have it.

Previously, Ming-Chi Kuo made a lot of accurate predictions about promising Apple devices. For example, about transferring Apple laptops from a butterfly keyboard to a scissor keyboard.

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Phones

US 5G Smartphone Users Most Satisfied with Samsung Devices

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US 5G Smartphone Users Most Satisfied with Samsung Devices

Samsung reported that it was ranked first in customer satisfaction with their 5G mobile devices.

US 5G Smartphone Users Most Satisfied with Samsung Devices

The American Customer Satisfaction Index Survey (ACSI) ranking indicates that Samsung smartphones lead the US in terms of overall quality, product quality and service quality. In addition, Samsung was a leader in perceived value.

According to Samsung itself, 73% of users buying a new smartphone indicated that technical support was a key factor in their purchase decision. 89% also answered about durability.

Customers pay great attention to the purchase of technology. They want to be sure that they are buying reliable devices that will work for their needs, as well as that if something goes wrong, they have quality repair options. This recognition by ACSI is a testament to the investment Samsung has made to provide value to consumers - in the products we make and in the convenient, professional customer service we offer.

The ACSI rating, by the way, is the only cross-industry measure of customer satisfaction in the United States. In the case of a stipulated rating, more than 4,000 US residents who recently bought their smartphones were surveyed to compile it.

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