Today, on the fifteenth of October, the owners of the Xbox Elite Controller Series 2 controller received a pleasant surprise – Microsoft representatives have officially announced the extension of the warranty for the controller. It is worth noting that the giant of the market made such a generous gift for a reason – Microsoft had to take such a step because of the huge number of messages from users about drifting sticks and a class action lawsuit against the company. All owners of the Xbox Elite Controller Series 2 now have a one-year warranty period instead of ninety days.
Microsoft itself does not plan to admit the massive nature of the problem yet – the company’s employees said that only some gamers had hardware problems with the sticks. Although, according to reports on the network, the problem is still massive.
“We have received reports that a small percentage of our customers have mechanical problems with the Xbox Elite Controller Series 2. To keep all of our customers happy, we have decided to extend the device’s warranty period,” an official from Microsoft.
It is also worth noting that the news about the extension of the warranty period concerns not only new devices that will be purchased from today, but in general for all Xbox Elite Controller Series 2 gamepads – the start of sales of this controller began on November 4, 2019, so absolutely all gamepads are under warranty to this day. And if a gamer purchased a device in the first wave, after which he had problems, it is worth contacting the service right now, while the one-year warranty has not expired yet. But the good news does not end there either – Microsoft said that it will refund money for repairs outside the warranty period to those users who have already paid for this repair. Refunds for paid repairs will be until October 31, 2020.