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Google: “Gaps between the body and the screen of the Pixel 5 are normal and do not affect moisture protection in any way”



Google refused to recognize the large gaps in the place where the screen fit to the body in Pixel 5 smartphones as a defect – the manufacturer said that everything should be as it should and that these gaps do not in any way affect the water and dust resistance of the phone (the model is IP68 certified).

In mid-October, some brand-new Pixel 5 owners complained of fairly large gaps in various places around the display. Of course, the buyers were unhappy and upset when they discovered an obvious defect in a rather expensive device (in the US, a smartphone costs $ 699). Some got smartphones like this out of the box. At the same time, the annoyed owners expressed their concerns about the IP68 protection device declared by the manufacturer. Google carefully studied these messages and decided that there was no problem.

“By examining customers’ devices and comparing the results with QC reports from the factory, we can confirm that the difference in clearance between the case and display is within the normal Pixel 5 design. It does not in any way affect the phone’s water / dust resistance or functionality. We will work with clients individually to resolve any problems.” from google statement

Photos of Pixel 5 owners from the XDA-Developers forum and the official Google forum

Here, I involuntarily recall how two years ago Apple admitted that some 2018 iPad Pro tablets come with a curved aluminum body, calling it completely normal.

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