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Alena and Vadim successfully replace real employees MVideo Eldorado virtual assistants Alena and Vadim successfully replace real employees MVideo Eldorado virtual assistants

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Alena and Vadim successfully replace real employees. M.Video-Eldorado virtual assistants process a huge number of customer requests

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M.Video-Eldorado Group is improving the speed and quality of communications with customers thanks to artificial intelligence. Virtual assistants Alyona (M.Video) and Vadim (Eldorado) processed more than 3 million calls in 10 months of 2022, which exceeded the figure for the same period in 2021 by 35%. They already respond to more than 50% of all written customer inquiries.

During November, as part of Black Friday sales, the neural network will help to cope with a sharply increasing number of requests from buyers at no additional cost and with a high level of service. The customer satisfaction rate (CSI) from communication with bots has reached 95%, which is comparable to other forms of customer support.

Virtual assistants Alyona and Vadim recognize 98% of requests and imitate live communication in the Q&A format. Chatbots are connected on the websites of M.Video and Eldorado, in the applications of both networks, as well as in WhatsApp, Telegram, Viber messengers. In general, written communication is used by 45% of M.Video and Eldorado clients.

Alena and Vadim successfully replace real employees.  M.Video-Eldorado virtual assistants process a huge number of customer requests

During the biggest Black Friday sale of the year, which will last in M.Video and Eldorado from November 1 to November 28, the robotic customer support system using artificial intelligence is preparing to process several hundred thousand requests, which is 1.5 times higher than the average monthly volume of requests in 2022.

Alena and Vadima can suggest the status of an order or appeal, tell about loyalty programs, the status of bonuses, current promotions, store hours, delivery details, the possibility of ordering a taxi, exchange, return and loan or installment procedures.

Alena can also see the customer’s shopping cart, order history and views, check the availability of goods, select the necessary accessories and recommend services. This year, Alyona learned how to send a check and make changes to the order, for example, extend the reserve, change the recipient, cancel the order and quickly select the most suitable alternatives from the catalog. Another innovation was the ability to independently select the date and time of installation of the purchased equipment with the corresponding service using the bot.

According to some scenarios, Alena and Vadim close more than half of the requests without involving employees. In particular, the provision of order status is automated by 45%, the extension of the shelf life of the order by 92%, the issuance of a check by 80%, the change of the recipient of the order by 70%, questions about the loyalty program by 60%.

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Software

Now Apple Watch Ultra can be used to the fullest. Oceanic+ diving app now available

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Now Apple Watch Ultra can be used to the fullest

Despite the fact that the Apple Watch Ultra has been on sale for some time, only now the watch has received one of the important applications.

Now Apple Watch Ultra can be used to the fullest.  Oceanic+ diving app now available

Apple today announced the launch of Oceanic+. It is this application that actually turns an Apple watch into a diving computer. Since the watch can be submerged to a depth of 40 meters, this is not just marketing.

Interestingly, Apple did not develop the application itself. Even in the press release, the company says that it was created together with Huish Outdoors, which specializes in diving products.

Huish Outdoors specialists note that one of their main tasks was to make the software intuitive and convenient, since diving computers are usually very specific in this matter.

Oceanic+, among other things, allows you, for example, to plan your dive by specifying time, depth and other parameters in advance. The application is able, based on the input data, to calculate the no-decompression time, an indicator used to determine the time limit for a diver at a certain depth. The planner also takes into account diving conditions, including tides, water temperature, and even up-to-date information from the diving community, such as visibility and current strength.

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Electric Cars

Tesla wants to update Model 3, but primarily to reduce production costs

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Tesla wants to update Model 3 but primarily to reduce

Tesla is going to significantly change its bestseller Model 3. But we are talking about classic restyling.

Tesla wants to update Model 3, but primarily to reduce production costs

The project, codenamed Highland, is designed primarily to reduce manufacturing costs, but at the same time, Tesla also wants to focus on features that consumers love.

As one of the directions, the Reuters resource calls the reduction in the number of components and the complexity of the interior of the Model 3. Changes in the design may also take place, but there is no exact data yet. Recall that the Model 3 has been in production for five years, and automakers usually resort to restyling or at least facelift even earlier.

The updated Model 3 will be produced in Shanghai from the third quarter of 2023. Also, production can be established in California.

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Phones

For iPhone 15, Apple will purchase the latest Sony sensors, which have no analogues on the market

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For iPhone 15 Apple will purchase the latest Sony sensors

Sony will supply its state-of-the-art image sensors to Apple, which will be used in the iPhone 15 line of smartphones.

For iPhone 15, Apple will purchase the latest Sony sensors, which have no analogues on the market

The new Sony Semiconductor Solutions sensor has roughly doubled the saturation signal per pixel compared to conventional image sensors. This matches the description of the new technology that Sony talked about last year.

This is the industry’s first multi-layer CMOS sensor. While the photodiodes and pixel transistors of conventional CMOS sensors are formed in the same layer, they are in different layers in the new sensor. This allows you to expand the dynamic range, increase the photosensitivity and reduce the noise level.

Apparently, this technology has not yet found application in any of Sony’s sensors. Whether Apple will be the first to receive such sensors is unknown. It is also unclear whether they will be used in all iPhone 15 or only in older models. Given the trends of recent years, as well as all the rumors about Apple’s intention to separate younger and older iPhones more strongly, it is likely that only older models will get new sensors, or even exclusively iPhone 15 Ultra.

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