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7 strange problems encountered on Google Business Profile

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2021 has been full of twists and turns for businesses using Google My Business (GMB) now called Google Business Profile (GBP). They have faced the evolution of functionality to manage business profiles on Maps. At the same time, Google’s support team has been inundated with requests. So it took a few months to catch up.

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However, many issues remain unresolved. For companies, it can be unfortunate to find that not everything works as expected. Sometimes, we don’t even understand the source of the problem and why it is still unresolved.

Despite this, users must remain patient and maintain confidence. Google’s engineers and support team continue to work to fix bugs and develop new features. They are also working to resolve issues raised by the GBP community. Here are 7 new problems related to GBP and GMB and also some solutions.

1. It is not possible to delete addresses for SABs

According to our observations, a new trend is taking hold. Most of the old suspended company profiles are reinstated. In addition, during this reintegration, the old address that was displayed comes back again. But what is the reason for the deletion of all these profiles? These profiles displayed an address, so they clearly violated the rules and there was no way to remove them.

The solution to this difficulty

So far, there is not a clear solution to handle this situation. We will therefore have to wait and wait for Google.

The deadline

There is no estimated time frame for this situation. The Google Business Profile (GBP) team continues to investigate.

2. Reintegration loops

The term “reintegration loop” helps explain what happens with about 1% of profiles suspended after a reintegration. The reason for this loop was that the company used a FedEx or UPS drop-off point as an address. However, we have noticed a marked increase in this situation in recent months. After being informed, the Google Business Profile team promised to look into the matter.

The solution to the problem

At this time, you can only contact support or respond to your reinstatement email. It could happen that the GBP team does not fully understand your difficulty. So do not hesitate to send them a video to better explain the situation. If despite this attempt you are still suspended, use this template to document the issue.

“Hello, I have been suspended and reinstated X times. »

Example: 02/12/21: XX-XXXXXXXXX: Reinstated then suspended

Date: CaseID: Resolution

Date: CaseID: Resolution

Date: CaseID: Resolution

If the problem persists more than once then report it to the community

The deadline

There is no known time frame for resolving this issue. The GBP team is working on it.

3. Category of service establishments

Service businesses appear on Google Maps with the additional mention “Service Establishment”. If you view a service company on Google Maps, and look at its source code, you will see this additional mention. You’ll also see it if you’re using one of Chrome’s many extensions. As strange as it may seem, the category “Service Establishment” does not exist in Google My Business.

It is therefore impossible to choose it when you add categories to your business profile. Also, the category you see on Google Maps does not appear in the GMB dashboard. There are also some users who have both a “service establishment” and “commercial showcase” type business profile. Although not a problem, these users report a decrease in the visibility of their SABs. Other users report that instead of being sorted around the verified address on the listing (which is how SABs are sorted), they are sorted around another city.

The solution to the problem

At the moment, there is no real solution to the problem. The team is looking into the matter. So far, the amount of visibility drop reports is low. But misclassifications can be explained by many other factors. Please be aware that Google does not provide support for general ranking issues. If it doesn’t find an acknowledged bug, the wizard won’t help you. You would think that Google has changed the way it deals with service businesses.

At the same time, it could indicate that it is a tiny issue with no impact that can be fixed later. Always keep in mind that Google is well aware of the presence of this additional category on the map.

The deadline

There is no time limit to resolve this issue.

4. Changing phone numbers in India

For a few months, Indian users have not been able to change the phone number on their GMB listing. At first, the situation looked like a simple bug. In Q3, Google updated the Help Center document. It says ‘What happens to changes to your business profile’. In it, he explains that this was an intentional change put in place for quality control purposes.

Text-Removal-Google-Business-Profile
Text-Removal-Google-Business-Profile

So while Google acknowledged the issue, many still believed it to be a bug. To change their phone numbers, Indian users needed to seek help from the support team.

The solution to the problem

Google has finally updated the workflow for Indian users. To change their phone number, they are now asked to upload additional documents. Additionally, Google pinned an announcement to the top of the Help Community that outlines the new process. It is highly recommended to follow this new procedure when working with business profiles from India. Note: This additional requirement, for documentation in India, implies that phone number changes are handled manually. It is therefore a big job that can sometimes take time.

The deadline

There is no time limit for the resolution of the problem. However, the new workflow implemented by Google reduces the number of users concerned.

5. Drop in Support assistance due to COVID-19

The COVID-19 health situation managed to put a strain on Google’s support team. In Q3 2021, Google added a notification bar at the top of the Help Community.

Text-Google-Business-Profile
Text-Google-Business-Profile

What should you do ?

In this situation, it is best to expect delays. You can also show a little more kindness. The impact of COVID-19 differs from country to country and from time to time. Patience is therefore your only option.

6. Legit comments are not showing

The problem with posting legitimate comments still persists. Indeed, the comments left by a company do not appear. The author of the comment sees it, but it does not appear publicly. Experienced GMB users can easily identify a review rejected by Google’s crawler.

With a little practice, derogatory comments and forbidden words can be easily spotted. However, the current wave of rejected comments is different. These comments often contain no signs of violations of Google’s content policies. Even seasoned GMB pros can’t explain the triggering of the filter.

The solution to the problem

According to Google, “in most cases, missing reviews have been removed for policy violations“. Users should refer to the “Missing Reviews and Delays” Help Center document. Of course, that doesn’t really solve the problem. However, you can report your difficulty in the community forum if you have a screenshot of the missing notice. Just post the capture and add your business Google Maps URL. An expert can relay the case to the support team for processing.

7. The 85% bug and the cover photo that doesn’t seem to update

For the past few months, Google has been inviting users to complete their business profile. This message is displayed even if all available fields have already been filled in. The message contains an indicator that the form is only 85% complete. This percentage can sometimes vary from 65 to 85%. In any case, this value is absurd. The same message also informs the user on how to fill in the form. So you will see ” add your logo even if you already have a logo available. For those who didn’t have a logo, adding a logo still doesn’t cancel the warning.

The solution to the problem

At the moment, there is no solution to this problem. So you’re just going to have to ignore the warning. However, Google announced at the start of the year that this problem would be resolved before the end of 2021. Despite the end of the deadline, no change has yet been observed. To be on the safe side, you can check your professional profile.

The uploaded logo will then be publicly visible. Also, you have to be more lenient. Remember that the support and the technical team are made up of humans. Despite the current health situation of this, GMB has continued to work to test new features that can help businesses. So be patient!

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The days of Ethereum mining are numbered. Vitalik Butering told when the network will switch to the Proof-of-Stake algorithm

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The days of Ethereum mining are numbered Vitalik Butering told

The transition of Ethereum to the Proof-of-Stake algorithm, instead of the current Proof-of-Work supported by miners, has been talked about for a long time, but so far this has not happened. However, Proof-of-Stake is on the way. This was stated by Vitalik Buterin himself.

The days of Ethereum mining are numbered.  Vitalik Butering told when the network will switch to the Proof-of-Stake algorithm

During the Shanghai summit, Buterin said that the transition of the Ethereum network to the Proof-of-Stake algorithm will take place in August. Previously, it was planned for the second quarter of this year (and before that it was postponed many times), but now a new date has been announced. In case of unforeseen circumstances, the update will be postponed for a month or two, but it is definitely not in the interests of the network to delay further implementation of Proof-of-Stake.

Thus, there is not much time left for cryptocurrency miners to mine ETH. There is an opinion that after the transition to the Proof-of-Stake algorithm, the cost of Ethereum may fall slightly, but then it will definitely increase. In the meantime, for 1 ETH they give less than $2,000.

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“I have an Android Galaxy Z Fold3.” Bill Gates reveals which smartphone he currently uses

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I have an Android Galaxy Z Fold3 Bill Gates reveals

The former head of Microsoft does not use the company’s smartphones. Answering a question about his mobile device on the Reddit forum, Bill Gates told what kind of smartphone he uses.

I have an Android Galaxy Z Fold3 Bill Gates reveals

I have an Android Galaxy Z Fold3. I try different ones. With this screen, I can get by with a great laptop and phone and don’t need anything else.

Third-party sources, of course, emphasize that Gates could use the Microsoft Surface Duo 2, but, like the first generation, this device failed in sales and is inferior to Samsung’s foldable flagship on literally all fronts.

As for other smartphones or the laptop he chose, Gates, unfortunately, did not disclose the details.

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Smart watches Google Pixel Watch can surprise you with the amount of memory: there will be more flash memory than in some smartphones

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Smart watches Google Pixel Watch can surprise you with the

Google announced the smart watch ten days ago, but kept silent about the technical characteristics of the novelty. Therefore, details about the device have to be collected bit by bit. A previous leak said the watch would get Samsung’s rather old Exynos 9110 SoC, but the new data is encouraging: the Pixel Watch may have a fresher SoC.

Smart watches Google Pixel Watch can surprise you with the amount of memory: there will be more flash memory than in some smartphones

This scheme is not new, it has already been tested in a number of other wearable devices: a low-power SoC ensures that the device works for a long time with basic capabilities, and when all functions are supposed to be used to the maximum, a more powerful (and obviously more modern) hardware system is involved.

But even this is not interesting: Pixel Watch is credited with a lot of flash memory – as much as 32 GB. Such a volume for applications is clearly redundant, so it is suggested that Google will focus on the ability to download and store a large amount of music right on the watch. Which is good for sports. However, it will be possible to store podcasts right in the watch, for example. The amount of RAM will be “slightly more than the Galaxy Watch 4”. Samsung smartwatches have 1.5 GB of RAM, so it’s logical to assume 2 GB of RAM in Pixel Watch.

Finally, the Pixel Watch is said to be sensor-similar to the Fitbit Charge 5. This means that Google’s new product will provide the same vitals tracking capabilities. At a minimum, you can count on the monitoring of heart rate and SpO2, as a maximum – on the possibility of recording an ECG.

This concludes the new batch of details about the Google Pixel Watch. Recall that the novelty will go on sale in the fall.

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