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7 strange problems encountered on Google Business Profile
2021 has been full of twists and turns for businesses using Google My Business (GMB) now called Google Business Profile (GBP). They have faced the evolution of functionality to manage business profiles on Maps. At the same time, Google’s support team has been inundated with requests. So it took a few months to catch up.
However, many issues remain unresolved. For companies, it can be unfortunate to find that not everything works as expected. Sometimes, we don’t even understand the source of the problem and why it is still unresolved.
Despite this, users must remain patient and maintain confidence. Google’s engineers and support team continue to work to fix bugs and develop new features. They are also working to resolve issues raised by the GBP community. Here are 7 new problems related to GBP and GMB and also some solutions.
1. It is not possible to delete addresses for SABs
According to our observations, a new trend is taking hold. Most of the old suspended company profiles are reinstated. In addition, during this reintegration, the old address that was displayed comes back again. But what is the reason for the deletion of all these profiles? These profiles displayed an address, so they clearly violated the rules and there was no way to remove them.
The solution to this difficulty
So far, there is not a clear solution to handle this situation. We will therefore have to wait and wait for Google.
The deadline
There is no estimated time frame for this situation. The Google Business Profile (GBP) team continues to investigate.
2. Reintegration loops
The term “reintegration loop” helps explain what happens with about 1% of profiles suspended after a reintegration. The reason for this loop was that the company used a FedEx or UPS drop-off point as an address. However, we have noticed a marked increase in this situation in recent months. After being informed, the Google Business Profile team promised to look into the matter.
The solution to the problem
At this time, you can only contact support or respond to your reinstatement email. It could happen that the GBP team does not fully understand your difficulty. So do not hesitate to send them a video to better explain the situation. If despite this attempt you are still suspended, use this template to document the issue.
“Hello, I have been suspended and reinstated X times. »
Example: 02/12/21: XX-XXXXXXXXX: Reinstated then suspended
Date: CaseID: Resolution
Date: CaseID: Resolution
Date: CaseID: Resolution
If the problem persists more than once then report it to the community
The deadline
There is no known time frame for resolving this issue. The GBP team is working on it.
3. Category of service establishments
Service businesses appear on Google Maps with the additional mention “Service Establishment”. If you view a service company on Google Maps, and look at its source code, you will see this additional mention. You’ll also see it if you’re using one of Chrome’s many extensions. As strange as it may seem, the category “Service Establishment” does not exist in Google My Business.
It is therefore impossible to choose it when you add categories to your business profile. Also, the category you see on Google Maps does not appear in the GMB dashboard. There are also some users who have both a “service establishment” and “commercial showcase” type business profile. Although not a problem, these users report a decrease in the visibility of their SABs. Other users report that instead of being sorted around the verified address on the listing (which is how SABs are sorted), they are sorted around another city.
The solution to the problem
At the moment, there is no real solution to the problem. The team is looking into the matter. So far, the amount of visibility drop reports is low. But misclassifications can be explained by many other factors. Please be aware that Google does not provide support for general ranking issues. If it doesn’t find an acknowledged bug, the wizard won’t help you. You would think that Google has changed the way it deals with service businesses.
At the same time, it could indicate that it is a tiny issue with no impact that can be fixed later. Always keep in mind that Google is well aware of the presence of this additional category on the map.
The deadline
There is no time limit to resolve this issue.
4. Changing phone numbers in India
For a few months, Indian users have not been able to change the phone number on their GMB listing. At first, the situation looked like a simple bug. In Q3, Google updated the Help Center document. It says ‘What happens to changes to your business profile’. In it, he explains that this was an intentional change put in place for quality control purposes.
So while Google acknowledged the issue, many still believed it to be a bug. To change their phone numbers, Indian users needed to seek help from the support team.
The solution to the problem
Google has finally updated the workflow for Indian users. To change their phone number, they are now asked to upload additional documents. Additionally, Google pinned an announcement to the top of the Help Community that outlines the new process. It is highly recommended to follow this new procedure when working with business profiles from India. Note: This additional requirement, for documentation in India, implies that phone number changes are handled manually. It is therefore a big job that can sometimes take time.
The deadline
There is no time limit for the resolution of the problem. However, the new workflow implemented by Google reduces the number of users concerned.
5. Drop in Support assistance due to COVID-19
The COVID-19 health situation managed to put a strain on Google’s support team. In Q3 2021, Google added a notification bar at the top of the Help Community.
What should you do ?
In this situation, it is best to expect delays. You can also show a little more kindness. The impact of COVID-19 differs from country to country and from time to time. Patience is therefore your only option.
6. Legit comments are not showing
The problem with posting legitimate comments still persists. Indeed, the comments left by a company do not appear. The author of the comment sees it, but it does not appear publicly. Experienced GMB users can easily identify a review rejected by Google’s crawler.
With a little practice, derogatory comments and forbidden words can be easily spotted. However, the current wave of rejected comments is different. These comments often contain no signs of violations of Google’s content policies. Even seasoned GMB pros can’t explain the triggering of the filter.
The solution to the problem
According to Google, “in most cases, missing reviews have been removed for policy violations“. Users should refer to the “Missing Reviews and Delays” Help Center document. Of course, that doesn’t really solve the problem. However, you can report your difficulty in the community forum if you have a screenshot of the missing notice. Just post the capture and add your business Google Maps URL. An expert can relay the case to the support team for processing.
7. The 85% bug and the cover photo that doesn’t seem to update
For the past few months, Google has been inviting users to complete their business profile. This message is displayed even if all available fields have already been filled in. The message contains an indicator that the form is only 85% complete. This percentage can sometimes vary from 65 to 85%. In any case, this value is absurd. The same message also informs the user on how to fill in the form. So you will see ” add your logo even if you already have a logo available. For those who didn’t have a logo, adding a logo still doesn’t cancel the warning.
The solution to the problem
At the moment, there is no solution to this problem. So you’re just going to have to ignore the warning. However, Google announced at the start of the year that this problem would be resolved before the end of 2021. Despite the end of the deadline, no change has yet been observed. To be on the safe side, you can check your professional profile.
The uploaded logo will then be publicly visible. Also, you have to be more lenient. Remember that the support and the technical team are made up of humans. Despite the current health situation of this, GMB has continued to work to test new features that can help businesses. So be patient!
Such images reveal valuable information about how galaxies form and evolve, and help track the location of elusive dark matter, which makes up about 80% of the mass of the Universe.
In 2014, astronomers captured the first image of the cosmic web based on the radiation from a quasar, an object billions of times more massive than our Sun and considered one of the brightest objects in the Universe. In 2019, another study used data from young, forming stars to provide a proxy for the cosmic web. Now, astronomers have directly captured its light at a distance of 10 to 12 billion light years away.
According to cosmological models, more than 60% of the hydrogen created after the Big Bang approximately 13.8 billion years ago collapsed and formed spatial structures, which in turn collapsed and formed the cosmic web of filaments that we see today – threads of cosmic matter consisting from dust and gas. These filaments connect galaxies and enable their growth and star formation. Although this is just speculation, previous research has also suggested that galaxies form where these filaments intersect.
To take the latest image of intersecting filaments, the team used data from the telescope. Keck, installed at the observatory on the Mauna Kea volcano in Hawaii. The device is configured to detect radiation from hydrogen, which is the main component of the cosmic web. The resulting 2D images were then combined into a 3D map based on the detected radiation emanating from the cosmic web.
To notice these faint emissions, the team first had to deal with the problem of light pollution. The dim light of the cosmic web can easily be confused with the light of the Hawaiian sky, atmospheric aurora, and even the light of our Milky Way.
So the team decided to take photographs of two different parts of the sky at different distances. The scientists then took the background light from one image and subtracted it from the other, and vice versa. As a result, only the web’s filament network remained, as simulations predicted in 2019.
Images like those produced in the new study can help scientists better understand how galaxies form and evolve over eons.
One way to determine the mass of a galaxy is to study its rotation curve, measuring the speed of the stars in the galaxy depending on their distance from the galactic center. The speed at which a star rotates is proportional to the amount of mass in its orbit, so using the rotation curve of a galaxy, you can plot the distribution of the mass function over the radius and get an idea of the total mass of the galaxy. Scientists have measured rotation curves for several nearby galaxies, such as Andromeda, so they know the masses of many galaxies very accurately.
But because we’re inside the Milky Way itself, we don’t have a good view of the stars throughout the galaxy. There is so much gas and dust towards the center of the galaxy that we can’t even see the stars on the far side. So instead, scientists measure the rotation curve using neutral hydrogen, which emits faint light at a wavelength of about 21 centimeters. This is not as precise as measuring stars, but it still gave a general idea of the mass of our galaxy.
Astronomers also studied the movements of globular clusters rotating in the halo of the Milky Way. From these observations, the best estimate of the Milky Way’s mass is about one trillion solar masses, with small uncertainties.
This new study is based on the third dataset from the Gaia spacecraft. It contains information on the positions of more than 1.8 billion stars and the movements of more than 1.5 billion stars. Although this is only a fraction of the estimated number of stars in our galaxy, which is between 100 and 400 billion, it is a large enough number to calculate an accurate rotation curve.
That’s exactly what the team of scientists did. The resulting rotation curve is so accurate that the team was able to determine Kepler’s law for the outer region of the Milky Way, where the velocities of stars begin to decline, consistent with Kepler’s law, since virtually all of the galaxy’s mass is closer to the galactic center.
Kepler’s Law allows the team to place a clear upper limit on the mass of the Milky Way. And what they found was quite surprising. The best fit to the data estimated the mass at about 200 billion solar masses, a fifth of previous estimates. The absolute upper limit for the Milky Way’s mass was 540 billion solar masses, which means the Milky Way is at least half as large as previously thought. And given the known normal matter in the galaxy, this means that the Milky Way contains significantly less dark matter.
News
The James Webb Space Telescope captures the world’s most distant gravitational lens, 21 billion light years away.
An Einstein ring is a rare type of gravitationally lensed object that was predicted by Albert Einstein’s theory of relativity. Gravitational lensing occurs when the gravity of a massive object, such as a cluster of galaxies or a black hole, bends the space-time around it and light emitted by more distant objects, such as galaxies or supernovae, passing through this curved space-time appears bent and distorted to an observer .
This effect “magnifies” the object being lensed, similar to how a magnifying glass works, allowing astronomers to study distant objects in more detail than is usually possible. Most gravitationally lensed objects form arcs around the object. But the “true Einstein Ring” forms a complete circle around the object.
In a new study, the astronomer discovered a complete Einstein ring, called JWST-ER1, discovered as part of the COSMOS-Web project – creating a detailed map of more than 500,000 galaxies during 200 hours of continuous JWST observations.
JWST-ER1 consists of two parts: JWST-ER1g, a compact galaxy that is the foreground lensing object, and JWST-ER1r, the light from a more distant galaxy that forms a luminous ring. JWST-ER1g is about 17 billion light-years from Earth, and JWST-ER1r is another 4 billion light-years further away.
Thanks to JWST-ER1’s full ring, the researchers calculated the mass of the lens galaxy, determining how much it distorted the space-time around it. This galaxy has a mass equivalent to about 650 billion Suns, making it unusually dense for its size. Some of this mass could be explained by dark matter, but even so, it is unlikely that there will be enough stellar mass to explain the rest of the galaxy’s mass.
Galaxies of the same age and density have been discovered before, suggesting that these ancient star factories have something in common that makes them so massive. One explanation is that these galaxies contain much more dark matter than expected, while another theory suggests that they may contain more low-mass stars than young galaxies. But to find out the true cause, scientists need additional observations and work on them.
This is not the first true Einstein Ring discovered by JWST. Until now, the farthest object discovered was a ring at a distance of about 14.7 billion light years. The age of the Universe itself is estimated to be about 13.7 billion years, but due to its constant expansion, the light of the most ancient objects must travel a much greater distance to reach our telescopes.
Astronomers have captured the light of a spatial web connecting galaxies
Such images reveal valuable information about how galaxies form and evolve, and help track the location of elusive dark matter,...
The mass of the Milky Way turned out to be 5 times less than previously thought
One way to determine the mass of a galaxy is to study its rotation curve, measuring the speed of the...
The James Webb Space Telescope captures the world’s most distant gravitational lens, 21 billion light years away.
An Einstein ring is a rare type of gravitationally lensed object that was predicted by Albert Einstein’s theory of relativity....
An impressionistic painting of the night sky in a new photograph from the European Southern Observatory
Astronomers used a long exposure technique, in which the night sky is photographed over several hours to capture the movements...
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